AI-powered security, governance, productivity and insights fueling intelligent email management (IEM)

Customer Stories

Dolby Laboratories faced a challenge during a company acquisition in migrating acquired employees’ email data from a legacy system while maintaining access to critical content. mxHERO’s Mail2Cloud solution seamlessly transferred the email data into a secure cloud storage system, enhancing productivity and reducing operational costs by deactivating outdated infrastructure. Dolby’s former CTO, Joseph Flynn, praised mxHERO for their responsiveness, flexibility, and collaborative approach in successfully meeting the company’s needs during the transition.

Crescent Electric Supply Company, a leading U.S. electrical equipment manufacturer, faced network issues caused by large email attachments, some exceeding 100Mb, which strained resources, particularly at remote offices. mxHERO’s Mail2Cloud solution resolved this by automatically uploading attachments to the company’s Box Content Cloud, reducing email size significantly and improving network performance. The solution was easy to deploy with minimal user training and enhanced content security. Erich Lemke, Senior Vice President-CIO, noted that mxHERO’s technology played a critical role in the company’s cloud storage strategy.

The Los Angeles City Employees’ Retirement System (LACERS) sought to enhance email retention, cybersecurity, and workflow automation while safeguarding sensitive personal identifiable information (PII) in communications. mxHERO Mail2Cloud delivered a comprehensive solution with bi-directional email content capture for both in-flight and at-rest emails. This ensured compliance with regulatory and security requirements while automating content workflows. As a result, LACERS improved its email correspondence management and strengthened its security posture for protecting PII within its email communications.

United Talent Agency (UTA) needed to protect confidential client and agency contracts shared via email from risks such as ransomware and content sprawl. mxHERO’s Mail2Cloud solution provided secure at-rest capture and bi-directional automation for email-based digital assets, enhancing the value of UTA’s Box Content Cloud. This approach significantly reduced the agency’s ransomware exposure, improved digital hygiene, and safeguarded sensitive client communications. UTA further maximized their investment in Box Content Cloud by ensuring all digital content benefited from the platform’s protection.

Pan American Life Insurance Group (PALIG) faced a challenge managing terabytes of email-based content stored in legacy archives and inflated employee inboxes, which posed a security risk and compliance issue for at-rest enterprise content. mxHERO deployed its Email Sync technology to intelligently harvest legacy email bodies and attachments from both on-premise and cloud environments. This uplifted content, complete with metadata, was transferred to the Box Content Cloud. As a result, PALIG gained the ability to deprecate legacy infrastructure, reduce inbox clutter, and improve compliance, retention, governance, and security.